What does PikoBuy do?
PikoBuy's official beginner guide describes a purchasing and forwarding workflow: buyers submit a marketplace link or keywords, pay for the item, review it after warehouse arrival, then choose and pay for an international route. PikoBuy is not the manufacturer or seller of the underlying item.
Which source platforms does PikoBuy's guide mention?
The official guide names Taobao, Tmall, 1688, Weidian and Yupoo as places where buyers can select an item before submitting the link or keywords.
Why are there two payments?
The first payment covers the item and domestic stage toward the warehouse. After warehouse arrival and approval, the buyer submits a parcel, chooses an international route and makes the second payment for international shipping.
Is the listed product price the final delivered price?
No. The delivered budget can also include domestic delivery, applicable services, packaging, international freight and destination-side taxes or customs. The official shipping estimator requires parcel and destination inputs because the international amount is calculated later.
What happens when an item reaches the warehouse?
PikoBuy's guide says the item is checked in, photographed and checked for visible defects. Buyers should use that stage to verify quantity, variation, measurements and visible condition before international dispatch.
Does PikoBuy open forwarded goods?
Its published forwarding terms say all forwarded goods must be unpacked and inspected. Buyers with specialized requirements should rely on the provided photos or request detailed photos where available.
Can warehouse photos prove authenticity or hidden quality?
No. Photos can document visible condition, labels and measurements, but they cannot reliably prove authenticity, internal components, material composition, battery health or long-term durability.
What information does the shipping estimator need?
The official estimator asks for destination country or region, product type, weight in kilograms, and parcel length, width and height in centimetres.
When should tracking appear?
PikoBuy's beginner guide says tracking information is normally available within three days after shipment. That is not a guaranteed delivery time; customs and third-party carrier operations can still affect the parcel.
How long is the warehouse return window?
PikoBuy's returns policy describes an eligible return application window of five days after status changes to In Warehouse—120 hours. Applications after the window may not be accepted, and seller support plus product condition still affect eligibility.
Can every warehouse item be returned?
No. The published policy lists exclusions such as customized goods, second-hand items, intimate apparel, food, seller-designated nonreturnable goods and products with removed or incomplete packaging, labels or accessories.
What can an unconditional warehouse return cost?
The official policy says the cost can include return shipping, the seller's original shipping and a RMB 5 service fee. Even a purchase advertised with free shipping can require the original delivery cost to be paid on return.
Who handles after-sales issues for forwarded products?
PikoBuy's forwarding terms say it does not provide underlying product after-sales service for forwarded goods. The buyer contacts the sender or seller, while PikoBuy may assist with returning the item.
Who carries the international parcel?
PikoBuy's shipping terms say third-party logistics providers carry international parcels. The same terms identify customs action, damage, loss and peak-season delay as possible uncontrollable risks.
What happens if the item is out of stock?
The official beginner guide says the price is subject to the actual purchase and that the payment is refunded when an item is out of stock.